Where do I set up scheduled messages?

In your hosting inbox, open Messages, then Settings, then Quick replies or Scheduled messages. Create a template, pick the listing, choose the trigger, and save.

How do templates personalize per guest?

Shortcodes pull the guest's first name, listing name, check-in and checkout dates, and confirmation code into each message automatically.

Will guests know the message is automated?

Not if you write it well. Keep it warm, add one personal touch per template, and review sent messages for the first week.

Set up Airbnb guest message templates that send themselves

Last updated: October 18, 2026

Quick answer

Write one template per stay stage (booking, check-in, checkout, review), personalize them with Airbnb's shortcodes, and schedule each to its trigger. Airbnb's own help center documents quick replies with dynamic guest details and scheduled sending based on triggers like a new reservation, check-in, or checkout.

At a glance

All outcome figures are estimates from cited sources, not independent verification by us.

What it is allowed to do: Acts for you
Takes real actions on a schedule or trigger: sends, posts, books, or updates without per-item approval. Check what it is allowed to touch before you turn it on.
Time saved (estimate): Roughly 2-4 hours per week for an active listing.
Difficulty: Beginner
Tools needed: ChatGPT, Airbnb
Typical cost: ChatGPT and Claude free tiers work. Airbnb scheduled messages are included for hosts.

Basis (estimate): Estimate only: hosts commonly send 5-10 routine messages per booking; templating removes the retyping across all of them.

What does this setup do?

Draft the full set of guest messages once, wire them to Airbnb's scheduled quick replies, and let routine communication send itself while you handle only exceptions.

Who is it for?

Airbnb and short-term rental hosts tired of retyping the same check-in and checkout messages.

How do you set it up?

Tools

An Airbnb host account with at least one listing
A ChatGPT or Claude account (free tier works) for drafting the templates
Your property facts: check-in process, wifi, parking, house rules, checkout steps
15 minutes in Airbnb's Messages settings to create the scheduled replies

Steps

List the messages you repeat: booking confirmation, pre-arrival with check-in details, check-in day, checkout reminder, and review request.
Have the AI draft each one short and warm, with placeholders where Airbnb shortcodes will go (guest first name, listing name, check-in date).
In Airbnb, go to Messages, Settings, Quick replies, and create each template, inserting the dynamic details Airbnb fills in automatically.
Schedule each to its trigger: new reservation, check-in, or checkout; Airbnb sends them automatically from there.
Keep messages under Airbnb's 4,000 character limit; split longer ones into two quick replies.
For one week, read every auto-sent message and fix anything that reads wrong before trusting the system fully.

Example output

Illustrative. Your results will differ.

Check-in message sent to tonight's guest, automatically
Checkout reminder queued for Sunday's departure
You wrote every template. The bot just sends them.

Where to paste this prompt

ChatGPT: ChatGPT → Project instructions, or ChatGPT Tasks for scheduled reminders (once a day on Free)

Copy-paste prompt

Adapt bracketed fields to your situation.

Write Airbnb guest message templates for my rental. Keep each under 120 words, warm and clear.

Property facts:
- Listing name: [name]
- Check-in: [process, time, key/pad details]
- Checkout: [time, steps]
- Wifi: [network and password location]
- Parking: [details]
- House rules (short): [rules]
- Checkout tasks: [tasks]

Write 5 templates:
1. Booking confirmation (thanks, what happens next)
2. Pre-arrival, 1 day before (check-in details, parking, wifi)
3. Check-in day (welcome, one useful local tip)
4. Checkout reminder (time, tasks, where to leave keys)
5. Review request, 1 day after checkout (grateful tone, no incentives, no begging)

Use placeholders like [GUEST NAME], [CHECK-IN DATE] where Airbnb shortcodes will go. Rules: no incentives for reviews (against policy), no invented amenities. Show me all five first; I will review before creating them in Airbnb.

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What usually goes wrong?

Where agents tend to stall on this job. More patterns in Where AI gets stuck.

Templates cannot cover real problems; watch the inbox for anything the automation cannot answer.
Wrong shortcode placement sends guests someone else's check-in time; test with a real reservation view.
Over-automation reads cold; keep one personal line per template, like a local recommendation.
Never offer incentives for reviews; it violates Airbnb's policy.

Which chat tools work with this prompt?

Paste the prompt into any of these assistants (free or paid tiers).

ChatGPT
Claude

Common questions

Where do I set up scheduled messages?: In your hosting inbox, open Messages, then Settings, then Quick replies or Scheduled messages. Create a template, pick the listing, choose the trigger, and save.
How do templates personalize per guest?: Shortcodes pull the guest's first name, listing name, check-in and checkout dates, and confirmation code into each message automatically.
Will guests know the message is automated?: Not if you write it well. Keep it warm, add one personal touch per template, and review sent messages for the first week.

What tips make it smoother?

Airbnb suggests quick replies to you with AI when a guest asks a common question; you still review and send each one.
Messages auto-translate to the guest's language, so keep sentences simple and avoid slang.
If a guest books last-minute, check-in messages can pile up; Airbnb lets you set messages to always send or skip in that case.

Where do the claims come from?

Summaries use public sources linked below, not independent verification. How setups are picked.

Read Airbnb Help Center’s write-up (www.airbnb.com.mt)
Airbnb Help Center: Quick replies: saved templates with dynamic guest, reservation, and listing details, plus scheduled sending on triggers like reservation, check-in, and checkout.
Read Hospitable’s write-up (hospitable.com)
Hospitable: Scheduled messages cover three trigger events (new booking, check-in, check-out) and shortcodes personalize each template per booking.

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