Draft a check-in, house rules and FAQ reply set for Airbnb guests, save it as quick replies, and send each one yourself after a quick check.
Who it is for
Airbnb hosts who answer the same guest questions again and again. Use it for questions only. Do not paste guest names, door codes or lockbox codes into a chatbot. Put codes in Airbnb's own details or check-in fields.
Tools
An Airbnb host account on desktop
ChatGPT or Claude to draft the wording
Your house rules and check-in steps, written out
Steps
List the 8 to 10 questions guests ask most, from your last month of messages with names removed.
Write down the true answer to each one: check-in steps, house rules, parking, Wi-Fi, checkout, quiet hours.
Use the prompt below to draft one short reply per question. Replace any code or password with a placeholder.
Read each draft against your real rules. Fix anything that adds a rule you do not have.
In Airbnb, click Messages, then Settings, then Manage quick replies, then Create. Name the template, write the message, choose the listing and click Save. Airbnb says you can insert details that fill in guest and listing information.
To use one, open the guest's thread, click the quick reply icon next to the message box, pick the reply, edit it and click Send. Do not schedule these. Scheduling is covered by the setup linked below.
Airbnb says messages have a 4,000 character limit, so split anything longer into two quick replies.
The prompt
Write short Airbnb replies to common guest questions for my rental. Use only the facts I give. Do not add rules, amenities or promises.
Listing type: [for example: two-bedroom cabin]
Check-in steps (no codes): [STEPS]
House rules: [RULES]
Parking: [PARKING]
Checkout: [TIME AND STEPS]
Questions to answer: [LIST 6 TO 10]
Rules:
- One reply per question, 2 to 4 sentences, friendly and plain.
- Use [GUEST FIRST NAME] and [CHECK-IN DATE] as placeholders.
- Never write a door code, lockbox code or Wi-Fi password. Write [CODE] instead.
- If a fact is missing, write [HOST TO FILL IN].
- Do not send or schedule anything. I will review each reply.
Tips
Airbnb says details in a template show as unavailable if the matching listing information is blank, so fill those fields in first.
Airbnb says every reservation creates a group thread, so everyone on the booking can see your reply.
Keep each reply to one topic. Short replies get read.