Turn a customer's order status email and the real order status into a short, accurate reply with the tracking link and the next step, ready for you to send.
Who it is for
Online stores and makers who get the same shipping question every day and want fast replies that never promise a date the carrier did not give.
Tools
ChatGPT or Claude
Your store's order page or export with status and tracking
Steps
Copy the customer's email and the order's status, carrier, tracking link and last scan from your store or carrier page.
Paste both into the prompt below. The AI may only use what you pasted.
Check the draft's order number, tracking link and any date against the order page.
Send it from your own inbox.
If many orders are stuck at once, paste the list and ask for one reply template plus a line per customer.
Save your best reply as a template in your project so tone stays consistent.
The prompt
Draft a reply to this customer about their order. Use only the facts below.
Customer email: [PASTE]
Order number: [#]
Status: [E.G. SHIPPED, LABEL CREATED, DELIVERED, DELAYED]
Carrier and tracking link: [PASTE]
Last scan: [DATE, PLACE]
Our policy if late or lost: [PASTE OR 'NONE']
Rules:
- Under 90 words, friendly and plain.
- Never promise a delivery date unless the carrier gave one; if so, say it is the carrier's estimate.
- Include the tracking link once.
- End with one clear next step for them.
- Show me the draft. Do not send.
Tips
Paste the carrier's own wording for delays; it keeps the reply accurate.
Keep your late-or-lost policy in a project file so you do not paste it every time.
For an angry customer, ask for a version that starts with the fix, not the apology.