Last updated:
Quick answer
Once a week, sweep Google, Yelp, and Facebook in one 15-minute pass, draft replies to anything new, and log recurring issues. Nothing sits unanswered for a month.
At a glance
All outcome figures are estimates from cited sources, not independent verification by us.
- What it is allowed to do
- Drafts for you
Writes drafts (emails, posts, plans, replies). You review and send. Nothing goes out without you.
- Time saved (estimate)
- ~30 minutes per week
- Difficulty
- Intermediate
- Tools needed
- ChatGPT, Claude, Google Alerts
- Typical cost
- Free. Google Alerts and manual checks cost nothing; paid dashboards are optional.
Reviewed Oct 19, 2026
Basis (estimate): Estimate basis: assumes scattered checking costs ~45 min/week with context switching vs one focused 15-minute pass.
What does this setup do?
Build a weekly review-checking habit with a simple brief format: new reviews, replies drafted, issues spotted, follow-ups owed.
Who is it for?
Busy owners who check reviews "when they remember," which means a 1-star sits for six weeks while regulars read it.
How do you set it up?
Tools
- Google Alerts for your business name (free)
- Your review pages: Google Business Profile, Yelp, Facebook
- ChatGPT or Claude for drafting the brief and replies
- 15 minutes on the same day each week
Steps
- Set a Google Alert for your exact business name plus "review" to catch mentions outside the big platforms.
- Pick one day and time each week. Put it on the calendar like an appointment.
- Open Google, Yelp, and Facebook reviews. List every new review since last week with rating and one-line gist.
- Triage: 1 to 2 stars first, then questions, then positive reviews.
- Draft replies for all of them in one chat session, then post each reply yourself.
- Log any issue mentioned twice into a running list. That list feeds your monthly fix-it session.
Example output
Illustrative. Your results will differ.
- 5 new reviews found: 4 positive, 1 needs a reply
- Reply draft ready for the unhappy one
- You approve every reply before it posts.
Where to paste this prompt
ChatGPT: ChatGPT → Project instructions, or ChatGPT Tasks for scheduled reminders (once a day on Free)
Copy-paste prompt
Adapt bracketed fields to your situation.
Turn this week's new reviews into a monitoring brief for my business, plus reply drafts. I post everything myself.
Business: [name]
Week of: [date]
New reviews:
[paste each with platform, rating, text, date]
Return:
1. Brief: total new reviews, average rating this week, any rating change vs last week.
2. Triage list: which need replies first and why.
3. One draft reply per review, under 60 words, in my voice: [describe tone].
4. Issues mentioned more than once, quoted briefly.
Rules:
- Flag anything that looks fake or violates policy; do not draft a reply for those, note them for reporting.
- Never invent facts about my business.Newsletter
Get the free starter pack
Free starter pack with five beginner copy-paste prompts after you confirm, plus three sourced setups in your inbox each week. Unsubscribe anytime.
What usually goes wrong?
Where agents tend to stall on this job. More patterns in Where AI gets stuck.
- Google Alerts misses plenty. It is a net, not a guarantee. The manual sweep still matters.
- Letting it slide for a month turns a 15-minute habit into a 2-hour dread pile.
- Do not reply to obvious fakes with a full apology. Report first, reply briefly or not at all.
- One person should own the brief. "We all check" means nobody checks.
Which chat tools work with this prompt?
Paste the prompt into any of these assistants (free or paid tiers).
- ChatGPT
- Claude
Common questions
- Do I need paid reputation software for this?
- Not at this size. Google Alerts plus a weekly manual sweep of Google, Yelp, and Facebook covers most small businesses. Paid dashboards pay off past a few locations.
- Which platforms should I check?
- Google first, then wherever your customers actually are: Yelp for restaurants and services, Facebook for local retail, TripAdvisor for hospitality. Two or three platforms, not ten.
- What counts as urgent?
- A 1-star review, a review with a safety or health claim, or the same complaint appearing twice in one week. Everything else can wait for the weekly pass.
What tips make it smoother?
- Same day, same time, every week. The habit matters more than the tool.
- Answer 1-star reviews within 48 hours. Speed reads as caring to future readers.
- Keep a simple log: date, platform, rating, issue. Patterns pop out after two months.
- Check that your business hours, phone, and address are still right while you are in there. Listings drift.
Where do the claims come from?
Summaries use public sources linked below, not independent verification. How setups are picked.
- Read Wizville’s write-up (www.wizville.com)
Wizville: Monitoring third-party platforms plus alerts; assigning follow-up tasks.
- Read Network Solutions’s write-up (www.networksolutions.com)
Network Solutions: Channels to track: search results, review sites, social, forums; weekly check cadence.
Related setups
- How to Use AI to Reply to Google Reviews (Even the Bad Ones)
Draft on-brand replies to Google reviews.
- Reply to 1-Star Reviews Without Sounding Like a Robot
Draft calm, human replies to angry 1-star and 2-star reviews that apologize once, offer one real next step, and take the fight offline.
- Ask Happy Customers for Reviews at the Right Moment
Write short, natural review requests for text, email, and in-person handoffs, timed to the moment the customer feels good.