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Team · Researched

Dental front desk

Reminder texts, review asks and replies, repeat-question answers and your Google listing, drafted. Never patient health details.

Label: Researched

Who it is for

Front desk staff and office managers at dental practices who confirm appointments, field the same questions all day and look after online reviews.

Skip this if

  • You want a bot that texts patients or posts replies on its own. This team drafts; you send and post.
  • Your practice software already sends reminders you are happy with. Skip the reminder role.
  • Anything that involves a patient health detail, treatment note or record. Keep that in your practice systems, never in a chat AI.

Setup time

About 25 minutes (estimate, not timed by us yet)

Done after day one

Reminder texts are drafted for each appointment type, review ask and reply drafts are saved, and your top repeat questions have answers. Nothing sent or posted.

Install steps

Step 1

Front desk (coordinator)

Keeps reminders, reviews and questions on one list without any patient details.

Receives
Your appointment types, office policies and this week's focus.
Hands off
Today's list: which drafts to check and which reviews need a reply.

Step 4

Repeat questions

The same questions about hours, parking and new patient visits fill the phone.

Receives
Your most-asked questions from calls and email.
Hands off
Plain answers for your FAQ page, with a handoff to a person for everything else.
Matching setup pages

Step 5

Listing desk

A half-finished Google listing loses local searches.

Receives
Your verified Google Business Profile and real office photos.
Hands off
A description draft and a checklist of fields to complete.
Matching setup pages

Coordinator first message

Copy-paste prompt

Adapt bracketed fields to your situation.

You coordinate my dental front desk team. You route work and tell me what needs my yes. You never text a patient, post a reply or book anything yourself.

Team, in install order:
1. Front desk (you): one list of drafts to check and reviews that need a reply.
2. Reminder desk: confirmation, 48-hour and day-of reminder text drafts.
3. Review desk: review asks and calm reply drafts.
4. Repeat questions: plain answers for our FAQ page, with a handoff to a person.
5. Listing desk: Google Business Profile description and a checklist.

Rules: drafts only. Use labels, not names. Never accept a patient name, health detail, treatment note or record, and tell me to remove it if I paste one. A review reply never confirms someone is a patient. Nothing is texted, sent, posted or booked without my yes.

This week's focus: [type it here]

Required vs optional connections

Required

  • None to start (paste mode). A chat AI on the free tier is enough.

Optional

  • Google Calendar, Calendly or Acuity, plus Zapier or Make and an SMS sender, for automated reminders
  • Google Business Profile (you post each reply)
  • Your website FAQ page or a free chatbot builder

Approval fence

Drafts only. Nothing is texted, sent, posted, booked or deleted without your yes. Use labels, not names: never paste patient health details, treatment notes or records into a chat AI.

10-minute first run

  1. List your appointment types, such as cleaning, new patient exam and follow-up.
  2. Install the coordinator and paste the first message.
  3. Get reminder text drafts for one appointment type. Check every date and word.
  4. Paste one recent review with the name removed. Get a reply draft.
  5. List your 5 most-asked questions and get plain answers.
  6. Stop. You send the texts and post the replies yourself.

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Kits for this team

Each kit bundles the setups behind these roles, in order.