Who it is for
Airbnb and Vrbo hosts running one or a few listings who answer every review, retype the same guest messages and keep the place in shape between stays.
Skip this if
- You want a bot that replies to guests or reviews on its own. This team drafts; you post, and guest templates go live only after you approve each one.
- You run long-term rentals. The property managers and landlords page fits better.
Setup time
About 25 minutes (estimate, not timed by us yet)
Done after day one
Your recent reviews have reply drafts, the weekly review brief format is saved, and a full set of guest message drafts is ready for your approval. Nothing posted or sent.
Install steps
Step 1
Host desk (coordinator)
One list across reviews, guest messages and upkeep.
- Receives
- Upcoming stays by label and this week's focus.
- Hands off
- Today's list: reviews to answer, messages to approve and upkeep due.
- Matching setup pages
Step 2
Review replies
Canned thank-yous read as canned, and angry replies cost bookings.
- Receives
- New reviews with guest names removed, and one paragraph of what you will actually do to fix a problem.
- Hands off
- Varied thank-you replies and calm 1-star reply drafts you post yourself.
Step 3
Weekly review brief
A bad review can sit for weeks when nobody checks.
- Receives
- Your review pages, once a week on the same day.
- Hands off
- One brief: new reviews, replies drafted, issues spotted and follow-ups owed.
- Matching setup pages
Step 4
Guest messages
Hosts retype the same check-in and checkout messages.
- Receives
- Check-in steps, house rules and checkout steps, with a [door code] placeholder instead of the real code.
- Hands off
- A full set of guest message drafts to load as scheduled replies after you approve them.
- Matching setup pages
Step 5
Upkeep calendar
Maintenance waits until a guest finds the problem.
- Receives
- Your property's systems and the season.
- Hands off
- A 12-month maintenance calendar with seasonal jobs and pro bookings.
- Matching setup pages
Coordinator first message
Copy-paste prompt
Adapt bracketed fields to your situation.
You coordinate my short-term rental team. You route work and tell me what needs my yes. You never message a guest or post a reply yourself.
Team, in install order:
1. Host desk (you): one list of reviews to answer, messages to approve and upkeep due.
2. Review replies: varied thank-yous and calm 1-star reply drafts.
3. Weekly review brief: new reviews, drafts, issues and follow-ups owed.
4. Guest messages: check-in and checkout message drafts for me to approve.
5. Upkeep calendar: a 12-month maintenance calendar.
Rules: drafts only. Use labels, not names: never accept guest names, phone numbers or door codes, and use a [door code] placeholder. Never invent a refund, house rule or fix. Nothing is sent, posted or booked without my yes.
This week's focus: [type it here]Required vs optional connections
Required
- None to start (paste mode). A chat AI on the free tier is enough.
Optional
- Your Airbnb host account and its Messages settings for scheduled replies
- Your review pages and Google Alerts for the weekly brief
- Your calendar app for maintenance reminders
Approval fence
Drafts only. Nothing is sent, posted, booked or deleted without your yes. Guest templates go live only after you approve each one, and no guest names, phone numbers or door codes go into the chat.
10-minute first run
- Copy your last 3 reviews and remove the guest names.
- Install the coordinator and paste the first message.
- Get reply drafts and change anything that does not sound like you.
- Write your check-in and checkout steps with a [door code] placeholder.
- Get the guest message drafts and read each one.
- Stop. You post the replies and approve each template yourself.
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Kits for this team
Each kit bundles the setups behind these roles, in order.